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 Cancelling an order

Solution

CANCELING AN ORDER 

An order may be cancelled if it is still in ''Awaiting Fulfillment'' Status.

Once it is in "In Production", the order is already in the mixing process and cannot be cancelled.  

Check your order status here >   Order Status     

To cancel your order, if it is still in Awaiting Fulfillment > Submit a Help Ticket 

  

Order Statuses

This grid explains what status we use and what they mean:

STATUS WHAT IT MEANS
Awaiting Fulfillment  We have RECEIVED your order and it is awaiting processing.
Creating Your Label Order is being prepared to go to Product Creation.  We are making your bottle labels, order control sheets, packing slips and address labels. 

In Production  

Your order is in PRODUCT CREATION.  All of the above are completed and your order is being custom made to your specifications and goes through our Quality Control Process. 


Shipped  

It will then go to Shipping where the bottles will be inspected, caps tightened, bottles counted, polybagged, packaged, weighed, and postage affixed. 

Your product is shipped. Your order is updated to SHIPPED status and an email is sent with your tracking number.  The tracking number may also be found on your Order Status page

 





 
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Article ID: 49

Category: Orders

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