ECBlend Flavors Help Desk How May We Help You?


 Multiple Credit Card Charges

Solution

Multiple credit card charges on your bank/card statement shown as PENDING 

The issue with the multiple charges you are seeing on your account is from the payment being declined by our credit card processing company.

This usually occurs when the bank approves your transaction, but sends a code saying your address or cvv information does not match. (If your house number or zipcode entered for the billing address do not match exactly the billing address you have on file with your bank or credit card company, it would decline your payment.)

The Pending charge you see on your statement is a temporary charge  by your bank and will be reversed and credited back to your bank account usually within 24 hours (depending on their policy, you can try contacting them to have them reversed sooner).

I hope this is helpful and apologize for the inconvenience.

 
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