Returns and Warranties - ELiquid or Hardware
WARRANTIES AND RETURNS
E-Liquid Returns
Due to the nature of the product, ECBlend is unable to accept returns on E-Liquid products. Taste is subjective to an individual's taste, due to different devices, and temperature/wattage preferences we are unable to offer returns, refunds, or exchanges on E-liquid products. We highly recommend trying a 15mL sample bottle of E-Liquid to find out if it is good for your personal tastes.
Custom E-Liquid: If you have received a bottle of E-Liquid with the wrong flavor, incorrect nicotine strength, or base mix, please contact Customer Care within 10 days of receiving your order.
Hardware Returns
Manufacturer’s Warranty after 14 days: Many hardware manufacturers offer their own product warranty. If you experience an issue outside of the 14 day return period offered by ECBlend, please contact the manufacturer for additional information. Keep all packaging, inserts, and warranty card of the product for the duration of the vendor's warranty. Most vendors require all included materials to be sent with the product return.
Returns to ECBlend within 14 days: For sanitary and safety reasons, we do not accept returns on the following items if they have been opened or used:
- Atomizers
- Clearomizers
- Cartomizers
- Replacement Coils and Pods
- Drip Tips
- Batteries
- Rebuildable Accessories
Contact Customer Service if you require a Return Merchandise Authorization number for defective hardware. Hardware items may be returned within 14 days of delivery date covering any manufacturer's defect. Items found to be Dead on Arrival (DoA) must be made within 48 hours of the delivery date.
Any other type of damage caused by mistreatment or misuse of the product will not be accepted. After 14 days, please contact the manufacturer of the product for return/warranty information (See warranty insert in product packaging). Products that have been used and are damaged, scratched, dented, or have visible wear and tear will not be accepted for returns.
Returned items are tested by ECBlend. Products damaged by user error or modification of the product may be returned at the customer's expense. Products in working condition are not eligible for return or exchange.
Return Merchandise Authorization: All returns must be pre-authorized by our Customer Service Department. An RMA number will be issued for authorized returns. Return received without a valid and authorized Returned Merchandise Authorization (RMA) number will either be disposed of or returned at the customer's expense.
RMA's expire after 30 days, items received after 30 days will not be processed and may be disposed of, or returned at the customer's expense.
If you have an issue with your order, please submit a Help Desk ticket (https://helpdesk.ecblendflavors.com)
Please note that Customer Service may request images or video to assist with troubleshooting the product before approving a return. Including images or videos detailing the issue with your Help Desk ticket may expedite your claim.
Exchange: Unopened, unused items may be eligible for exchange in the form of store credit only. Eligible products must be unopened and in unused condition may be returned within 30 days with a valid authorized Returned Merchandise Authorization (RMA) number. Return shipping costs will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned at the sender’s expense. The initial cost of shipping incurred during the original purchase is not eligible for refund or credit at any time.
Incorrect Item Received: In the unlikely event that you should receive an incorrect item, contact Customer Service for assistance and return authorization for replacement. Once the item has been received and processed, the correct item will be shipped out to you at no charge. All items received incorrectly must be returned unopened. If the item has been opened, it is not eligible for return.